Customer Help

How can we help?

Our FAQ's

Ordering & Payments

***Covid-19 Response & Order Updates***

Here at Sozo-Ryoku we are aware that this has become a difficult time for everyone. As this pandemic continues to effect the way most of us work and operate, our main focus has bee providing a safe and sterile enviorment to process your orders as well as protecting the members in charge to do so. Various adjustments have been made in order to protect our suppliers, manufacturers, as well as YOU, our beloved customers.

Please note that there may be delays in the processing and fulfillment of your order. Sozo-Ryoku is based in St. Louis, MO and is subject to local ordinances regarding COVID-19. However, we will always strive to do our best to get your orders out as soon as possible. Thank you for your patience and understanding!

-Be safe out there. 

If you have any questions or concerns, feel free to reach out to us at service@sozo-ryoku.com.

Payment Options

We accept Visa, Mastercard, Discover, American Express, and PayPal for our online purchases. For both your protection and ours, we screen all credit card orders for potential fraud. Please make sure that your billing and shipping addresses are correct to avoid delays with your order.

Using Shop Pay

Installments on Shop Pay

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. 

The installments option on Shop Pay is available on debit and credit cards.

Purchases between $50-3,000 of any product with the Shop Pay Installments option on the product page can be purchased using this payment method.

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Sozo-Ryoku has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected. 

If you choose to pay in installments through Shop Pay, there are no late fees if you miss a scheduled payment.  There will also be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

If we process a refund, the refunded amount will be returned to your original payment method, and your balance will be updated.

If you have more questions about installment payments on Shop Pay, you can refer to help pages Shop Pay Help.

Order Cancellation

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Order Expectancy

Orders with items in stock normally ship the same day. Orders with free standard shipping ship within 1-7 business days from when the order is placed. Shipping and transit time vary anywhere from 1-5 days depending on where you live. Rush options are available at checkout.

Please note: Orders placed after 4pm weekdays or over the weekend will be processed the folowing business day.

Skateboards:

Skate decks are custom made (due to  different sizes) and items not in stock will take up to 7-10 business days for proper assembly. As soon as assembly is complete, we will notify you when your order has shipped. If you're ordering apparel & skate decks, your apparel will ship first.

Handemade Collections:

Specialty items from our handmade collections are made to order and normally take 1-3 days to complete. Customers will be notified on each step of the production process until completion. Afterwards the order will ship with the speed purchased at chcheckout.

Product Sizes

Our Shirt and Pants sizes are based on US measurement. Sizes range from XS thru 3XL. To see a size conversion chart click here.

Signature Series

Signature Series is the new title given to our handmade product section. Before ordering, please keep in mind that these products require several days to complete after your order is recieved. We have a limited amount of machines so we ask that you please be patient as we process your orders in a timely manner. Once production starts you will be notified via the email that was provided during checkout.

**To better assist you we've provided production estimations for each product type:

Hats: 1-2 days

Masks: 1 day

T-Shirts: 1-2 days

Shorts & Pants: 2-3 days

Hoodies & Sweaters: 2-3 days

SweatsuitsFull Outfits: 4-6 days

Handbags & Backpacks: 3-6 days

Please Note: Production times can also fluctuate based on the number of orders placed in cue beforehand. If production times are running slower than usual we will notify you by email with exchange/cancellation options.

However, To ensure that our seamsters/seamstresses are fully compensated for their work, there will be no refunds once production has started.

Shipping & Returns

Shipping Policy

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Shipping prices are determined by the weight of your order and your shipping address. In order to determine the cost of your shipment, please place the items in your shopping cart and advance to checkout. Your shipping costs will be calculated after you enter your ship to address. Please note that we do not combine orders. Coupon codes entered at checkout are applied to your order before your total shipping cost and any applicable taxes are calculated. Orders placed by the same customer or being shipped to the same address will be shipped separately.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. After fulfillment, you will receive an additional email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We are not responsible for ANY shipping delays due to weather or carrier fault.

Free Standard Shipping

Orders eligible for free standard shipping must be $120 or more after any promotional discounts were applied. Items ship within 1-7 business days from when the order is placed. Shipping and transit time vary anywhere from 1-5 days depending on where you live. Rush options are available at checkout.

"Rules are subject to change in the future pending updated promotion."

Overseas Shipping

We aim to ship all over the world. Shipping costs will apply, and will be added at checkout.

Please note: Shipping speeds are also goverend by product type and stock availability.

Refund Policy

Here at Sozo-Ryoku we aim to please, & customer satisfaction is our goal. If for any reason our items do not meet your expectations, you can return those items free of charge for a credit to your account, store credit, or exchange it for another item on our site. Please email us at service@sozo-ryoku.com to start the return process. After we've received your information along with the reason for your return, we will provide you with a shipping label to return your items.

NOTE: All return requests should be made within 15 days of receipt of the order.

REFUNDS
Returns will be credited back to the original form of payment (i.e., credit card, gift card) on full-priced items only. All discounted items are final and will not be refunded. Please allow up to 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.


EXCHANGES
If you would like to make an exchange, please email us at service@sozo-ryoku.com with your name, address, & order along with the item that you would like in exchange for the item being returned. If in rare cases instances, stock may not be available to enable your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange. Discounted items are eligible for exchange only.

All returns/exchanges must be complete and contain the original items and packaging. If it is not complete the items will be returned and your exchange request will not be processed.

WRONG/DAMAGED ITEMS
If you received the wrong item shipped to you, this is due to a mistake on our part & your returned or exchanged items will be shipped at no cost. If a damaged item is shipped to you, please notify us the day you receive your package so we can replace the item.

**If you have recieved the wrong item you must notify us within 7 days of reciept. Notifications received after 7 days will not be honored.

Handmade Masks

Due to the risk of covid all sales are final for this product.

Policies & Terms

Privacy Policy

PRIVACY STATEMENT----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT-

How do you get my consent?When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason ONLY. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.-How do I withdraw my consent?If after you opt-in, you decide to change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us atservice@sozo-ryoku.comor by mailing us at:Sōzō-Ryoku, LLC3141 Locust St. Unit #203 Saint Louis, Missouri US 63103

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer Technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not._session_id:a unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc)._shopify_visit:no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits_shopify_uniq:no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart._secure_session_id:unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently to stay updated with our regulations. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer atservice@sozo-ryoku.com or by mail at:

Sōzō-Ryoku, LLC

[Re: Privacy Compliance Officer]

3141 Locust St. Unit #203 

Saint Louis, Missouri US 63103----

Terms of Service

TERMS OF SERVICE

OVERVIEW

This website is operated by Sōzō-Ryoku, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Sōzō-Ryoku, LLC. Sōzō-Ryoku, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools, products, and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sōzō-Ryoku, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sōzō-Ryoku, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Saint Louis, Missouri US 63103.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at service@sozo-ryoku.com.

Term of Use

By accessing this web site, you agree to be bound by the terms and conditions of use appearing below, such use being non-commercial in nature and conditioned on your acceptance. The materials on this web site are Copyright © 2022 Sōzō-Ryoku, LLC. All rights reserved. You are hereby authorized to view, copy, print, and distribute these materials subject to the following conditions:

The materials may be used for internal informational purposes only.Any copy of these materials or any portion thereof must include the above copyright notice; andSōzō-Ryoku, LLCmay revoke or modify any of the foregoing rights at any time.

You also expressly agree that you will not use any robot, spider, or other automatic or manual device or process to interfere or attempt to interfere with the proper working of our web site, nor act as a conduit for others to effect the same result.

Refer-a-friend Terms and Conditions:

To qualify for a promo code, the referred person must

be a new customeruse a referral link to obtain the promo code andmake a purchase on http://www.sozo-ryoku.com/ in an amount greater than the minimum amount specified in the referral offer prior to the promo code’s expiration. Referring customers will receive a referral code via email after the referral is confirmed and the referral credit is approved by a customer service member. Referring customers may only earn one referral credit per referred person. In the event a referred person returns a purchased item and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing http://www.sozo-ryoku.com/ account under an alternate email address. The maximum rewards for any customer is limited to $100. Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer’s referral credit and the referred person’s promo code as well as both parties’ inability to participate in this or future promotions.  Examples of abuse include posting referral offers on discount and deal sites, attempting to refer yourself through the creation of multiple accounts, and attempting to circumvent tracking features implemented to prevent gaming of the referral program. Referral credit cannot be applied to previous purchases, and is not redeemable for cash. This referral program is subject to modification or termination at any time without prior notice. Promo codes associated with theSōzō-Ryoku affiliate program will be monitored based on the participants source of active followers to ensure the use of the code is genuine. In the event that the affiliate is found guilty of abusing their personal code we reserve the right to terminate any and all promotions, orders, and points associated with the account without notice.

Still need to talk?

For a direct response please fill out our form below or send us an email to our service desk at service@sozo-ryoku.com